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Frequently Asked Questions
Technical
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MagikFlame
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Questions/answers
»
Technical
Assembly
16 FAQs
Can you email me the instruction manual?
Do you have someone that can install it for me?
How heavy is the Insert? Mantel?
What are the square holes at the top?
Can I cover the square holes?
Does it come with instructions?
Is the glass hard to put in?
Are there videos to show how to assemble it?
Can one person assemble it?
How many people does it take to assemble?
What tools do I need to assemble?
How do I put it together?
Is it hard to assemble?
MagikFlame Assembly: How much assembly is required?
Do you have Artemis available? When will it ship?
Do you have Trinity available? When will it ship?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Control
18 FAQs
Does the touchscreen ever turn black?
Does the touchscreen always stay on?
Does it have a sleep timer?
Can I use my Google/Amazon speaker?
Does it work with Amazon or Google?
Can you operate it with a Smart Speaker?
When will you have an Android version?
Do you have an Android version?
How do I install the app?
Where do I get the app?
What is the touchscreen?
Can I use a remote control?
Does it come with a remote control?
Can I control it with my phone?
What if I don’t have an iPhone?
Do I need a smartphone to control it?
How do I control it?
How do you operate it?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Electrical
17 FAQs
Does it look real?
Can I use a surge protector or power strip?
Do you recommend I install a wall switch?
Can it be hardwired?
How many outlets does it take?
Can it run on 220 volts?
Does it run on 110/120 or 220 volts?
How many volts does it use?
How many watts does it draw?
Does the MagikFlame require a dedicated circuit?
What size breaker do I need?
What are the power requirements?
What should I know about plugging it in?
Where should I put the outlet?
Where do the power cords come out?
Where do I plug it in?
How much does it cost to run?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Form Factors
12 FAQs
Do you make electric fireplaces for RVs?
Do you have one that will hold my electronics?
Do you have a media center mantel?
Do you have one you can put a TV on top of?
Do you have one with bookshelves?
Do you have a corner unit?
Do you have one that looks like a stone?
Do you have one that looks like a stove?
Do you have a fireplace that hangs on the wall?
Do you sell more modern fireplaces?
Do you have a wide fireplace?
Do you have a linear fireplace?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Installation
31 FAQs
Can you email me the instruction manual?
Do I need an air duct?
Can the fireplace be exposed to rain/snow/sun/cold/hot?
Can I put the fireplace in a screened area?
Can I put the fireplace outside?
Does it sit flush against the wall?
Can I notch my baseboard to make it flush?
What if I want to build my own surround?
How far off the ground should it be?
Can I install it inside a wall?
Can I build it into a wall or enclosure?
Can I use a power strip?
What size breaker do I need for installation?
Where should I put the power outlet?
Do you install your fireplaces?
Do you know someone in my area who can install it?
Do you have someone in my area who can install it?
Can the delivery company assemble and install?
How much does it cost to install?
Can my installer call you with questions?
Does it require a professional to install?
Where do I find installation diagrams?
Can I cover the square holes?
I don’t have enough height in my opening.
What size should I make the viewable area?
What is the size of the viewable area?
What is the depth of the insert?
What’s the exact size?
Will it look too small?
My opening is larger than 28” wide.
I have a fireplace opening that’s X by Y. Will it fit?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Replacement Parts
9 FAQs
What happens if you’re out of business?
Do you have someone in my area for repairs?
Does it require a professional?
What happens if I have to install a part?
Who installs the parts?
Can I order replacement parts?
How do I install the bulbs?
Where do I get new light bulbs?
How long do the bulbs last?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Safety
13 FAQs
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Sound
14 FAQs
Can I use my Bluetooth speaker?
Does it sound fake?
Is the sound quality good?
How many speakers does it have?
Where are the speakers located?
Can I get it without sound?
Can the volume be adjusted?
Can I mute the sounds?
What if I don’t want sounds?
What are the nature sounds?
I heard it can make nature sounds?
How many sounds does it have?
What sounds does it have?
Does it have sound?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Tech Support
4 FAQs
Can you send someone to my home?
Can tech support help me install a part?
What are your hours of operation?
When can I call tech support?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Technology
13 FAQs
Does it have a mirror in it?
Does it use water or steam?
Is it like watching a fire video on YouTube?
Is it just a television?
Does it have a motor in it?
How long will it last?
How reliable is it?
How long do the bulbs last?
What types of bulbs does it use?
How many flames does it have?
Does it just reflect light on the back?
What makes yours different from others?
How does your fireplace work?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Updates
7 FAQs
How will I know when I got the updates?
How do I install the free updates?
How do I know if I have the newest version?
How often do you release new updates?
Are the updates free?
Does it get better with time?
Can you tell me about self updates?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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WiFi / Bluetooth
4 FAQs
Do I need a smartphone to use it?
Does it come with all the flames?
Do I need the internet to update?
Does it require the internet to run?
Can I leave it unattended?
Can I leave the house with it on?
Can it be used while I’m sleeping?
Can I put it on the carpet?
Can I put a screen in front of the fireplace?
Safety: How do I keep my kids from touching the glass
How do I keep kids/pets/people out?
Does it emit an odor or fumes?
Is it safe around children/pets?
Will it get hot?
Can someone get burned?
MagikFlame Safety: Are the flames real?
How do I know it’s safe?
Can you email me the instruction manual?
Do you have someone that can install it for me?
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Content:
Do You Have Additional Questions?
We love talking fireplaces! Call us anytime at
615-844-3330
or chat with us on the web site. We can also be emailed at
sales@magikflame.com
. Usually phone calls and chat widget requests get the quickest replies.
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