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Frequently Asked Questions


How do I control it?

Built-in Touchscreen or iPhone app. The fireplace can be completely operated using either the built-in touchscreen or the iPhone app. A remote control is included with the fireplace, but that is not the primary means for controlling the fireplace.

Instead, use the backlit color touchscreen built into the top right-hand side of the fireplace. You can also use your iPhone to control most functions of the fireplace right from your smartphone from any room.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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