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Frequently Asked Questions

Safety

Can I leave the house with it on?

Yes. This fireplace can be safely operated without your direct presence. However, we do recommend turning off the heating unit if you will be leaving the room for some time, or leaving your home. It’s always safest to leave the fireplace with the heater turned off when not present. Turn Off Heater When Not Present!

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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