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Frequently Asked Questions


What is the touchscreen?

The touchscreen is the primary means of operating your fireplace. It’s similar to what you might find in a smartphone, meaning it reacts to your touch. Because it’s backlit, it can even be used in a dark room by simply touching the icon of the function you wish to change.

To change the flames for instance, simply tap the fire icon, and then the right or left arrow to navigate through the flames selection screen. All functionality can be operated in a similar, intuitive way.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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