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Frequently Asked Questions


My opening is larger than 28” wide.

It’s okay if your opening is larger than 28” inches wide. Most people use wood, marble, granite, or any material of your choice to surround the insert making it look like a built-in. The realism of the flames is the star of the show and most of the attention will be focused there.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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