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Frequently Asked Questions

WiFi / Bluetooth

Does it require the internet to run?

No. The latest software will be installed on your fireplace prior to shipment. It does not require an active internet connection to operate. All flames and sounds are installed locally.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.
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