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Frequently Asked Questions

Tech Support

Can you send someone to my home?

We offer seven-day-a-week VIP premium tech support to our customers via phone. However, we do not provide in-home services. With that being said, professionals are not required to work on your fireplace. If you can turn a screwdriver you can work on a MagikFlame.

Our technicians will walk you through any repair procedures necessary by phone. If you are not technically capable we will walk a handyman through the procedure on your behalf.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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