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Frequently Asked Questions

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Can I use a remote control?

Yes. A remote control is included with the fireplace, but that is not the primary means for controlling the fireplace. Instead use the backlit color touchscreen built into the top right-hand side of the fireplace. You can also use your iPhone to control most functions of the fireplace right from your smartphone from any room.

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Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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Can I use a remote control?

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