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Frequently Asked Questions

Replacement Parts

What happens if you’re out of business?

We are growing exponentially. We do not expect to go out of business any time soon, as we are a leader and an innovator in electric fireplaces. If you need replacement parts, they are widely available from multiple vendors as well as directly from us.

Our electric fireplaces do not require professionals to work on them and you should not have a problem finding replacement parts, either from us directly, or sourced from the internet.

The only tool required to work on our fireplaces is a standard screwdriver.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.
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