Customer Care

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Speak with the people who design, assemble, and ship every MagikFlame. Nashville-built. Direct from the source.

Call us 615 · 844 · 3330

We respond quickest by phone call, then by chat widget on the website.
Emails are the slowest form of communication.
For tech support, please call us while you’re in front of the fireplace so we can guide you through troubleshooting.

See footer for current hours.

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Have questions before placing your order? We’re happy to help with product selection, sizing guidance, installation requirements, or feature comparisons. If you have not yet purchased, start here.

For inquiries about existing orders, tracking information, shipping timelines, or delivery updates. Please include your order number if available to help us respond faster. This is only for orders that have already been placed.

For troubleshooting, setup guidance, operating questions, or technical concerns with your fireplace. If you are experiencing issues or need assistance using your product, our support team is here to help. Please provide as much detail as possible.

For initiating a return, requesting an exchange, or obtaining an RMA number. Please review our return policy before submitting your request. Include your order number to speed up processing.

For reporting defects, damaged components, or warranty-related issues. Please describe the issue clearly and attach photos if applicable. Our team will review and guide you through next steps.

For invoice requests, payment confirmations, financing questions, or charge-related concerns. This does not include chargeback disputes. Please include your order number and any relevant payment details.

For distributor inquiries, affiliate opportunities, collaborations, or wholesale requests. If you are interested in working with MagikFlame, please provide information about your business and proposal.

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Answers, before you ask.

Are you sold in stores?

You’re shopping direct from the source. MagikFlame is a Nashville‑based manufacturer — we sell direct rather than through retail stores so you can ask questions and get answers from the people who make the product. Every MagikFlame insert is assembled in Nashville, Tennessee. DragonBlaze fireplaces are made internationally and distributed from our Nashville facility.

Do you have mantels in other colors?

MagikFlame mantel packages ship in Alpine White. The Insert is also available standalone for pairing with a custom surround of your choice.

What is the price?

Pricing is simple — see current prices for all MagikFlame and DragonBlaze fireplaces at magikflame.com/collections.

Still curious? Give us a call — 615 · 844 · 3330

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