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Frequently Asked Questions

Installation

Does it require a professional to install?

No, our insert does require a professional to install. For instance, it can be taken out of the box, the glass can be installed with two screws, and then it’s simply plugged into a wall. At this point the Magikflame assembly is complete.

However, the real custom work comes in when you build a custom surround or install this into your existing fireplace opening. Check with Angie’s List (now Angi) or a local contractor for help installing your new fireplace. We are happy to answer any installation questions your professional may have for us.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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