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Frequently Asked Questions

Replacement Parts

Where do I get new light bulbs?

Not Required. Our fireplaces work with a combination of LED and LCD technology. LED lights can last up to 15 years. LCD technology is what’s used in modern high-definition televisions, and is extremely reliable.

Modern televisions usually don’t break, you just upgrade and get bigger ones. You should not need to replace light bulbs in your fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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