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Frequently Asked Questions


How reliable is it?

Our fireplace is very reliable. It’s built in the United States with top-quality components and engineered to last. We build our fireplaces like a tank. We don’t believe in selling expensive replacement parts, simply build your fireplace the best that we can so that it will last you many years. We use a combination of LED and LCD technology in our products. LCD technology is used in modern high-definition televisions and projection devices.

Modern high-definition televisions don’t really break, you just kind of upgrade and get bigger ones. The technology is very reliable. LCD bulbs use very little electricity, run cool, and can last up to 15 years. Because our fireplace does not rely on moving parts to create the fire effect, there is no motor to wear down and break over time.

Simply put, our fireplaces are extremely reliable, with few moving parts, and very little can go wrong. It’s a well-made American product that will offer many years of enjoyment.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.
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