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Frequently Asked Questions

Installation

Can the delivery company assemble and install?

No, the freight driver that delivers your fireplace does not work with us directly and is not trained to install your fireplace. We recommend using a site like Angie’s List (now Angi) to find a professional in your area. We do not offer installation services.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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