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Frequently Asked Questions


How do I know if I have the newest version?

When you order your fireplace from us you will be getting the latest version, updated for 2021. It’s the best version of the fireplace we’ve ever made and you get all the best features right out of the box.

To keep your fireplace up-to-date free, it’s very simple. Simply download the iPhone app and connect it to your home’s Wi-Fi network, then pair it with the fireplace. When new updates become available your fireplace will automatically download and install updates without you having to do anything.

You’ll always have the latest and greatest version of the fireplace and it will never get outdated. This is a feature no other fireplace has.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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