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Frequently Asked Questions

Tech Support

When can I call tech support?

7 days a week 24 hours a day. Technical support by telephone is available 7 days a week, and even on holidays. Simply give us a call whenever you have a problem and we’re in there to help you.

Call us for tech support, do not email, please. VIP white-glove tech support is free for the life of your fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.
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