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Frequently Asked Questions


Does it have a motor in it?

Yes & No. Our fireplace works with solid-state electronics. That means it’s a video projection technology that does not rely on moving parts. It makes it very reliable as it will not wear down and break over time. However, there is a small motor in the heater that’s required to produce the heat output. This can be inexpensively replaced if needed. It’s never come up before with one of our fireplaces. We have not shipped a replacement motor since we been selling this fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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