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Frequently Asked Questions

Technology

Does it use water or steam?

No. Our fireplace does not rely on water mist or steam in order to create its fire effect. With those devices a gray water mist is tinted orange to look like fire. When the water runs out the fire stops. For that reason, it has some serious drawbacks. Not to mention real fire is not one shade of orange.

We use a far more convincing holographic projection technology where we will project actual video of a real fire onto a log set making it look like those logs are actually burning. You get all the subtle details like wispy smoke and burning embers, just like a real fire, but with none of the drawbacks of a water-based technology.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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