Skip to content

Frequently Asked Questions

Technology

Does it use water or steam?

No. Our fireplace does not rely on water mist or steam in order to create its fire effect. With those devices a gray water mist is tinted orange to look like fire. When the water runs out the fire stops. For that reason, it has some serious drawbacks. Not to mention real fire is not one shade of orange.

We use a far more convincing holographic projection technology where we will project actual video of a real fire onto a log set making it look like those logs are actually burning. You get all the subtle details like wispy smoke and burning embers, just like a real fire, but with none of the drawbacks of a water-based technology.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Subscribe
Get the latest news

exclusive offer

Free shipping

Sign up and receive a promo code for an extra $50 off any MagikFlame electric fireplace.

By submitting your email address you agree to receive promotional emails from MagikFlame. Enter your email address before closing this window.

Thanks for signing up!

Use code m9146 to receive an extra $50 off
an insert or mantle package purchase of $2,995 or more. Check your inbox for the promo code and upcoming emails from us.
Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability

*Terms may vary and are subject to credit approval. Rates range from 0% to 29.99% APR.

Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC. 

By signing up for our email list, you are agreeing to receive promotional emails from MagikFlame. View our Privacy Policy for more info.

You will receive a Welcome Email with the $50 Off Promo Code. If you do not receive the email, please review your Junk Folder and add MagikFlame as a trusted sender.

If you still do not find the Welcome Email, contact us at [email protected] and request the Promo Code.

Offer subject to change and/or cancellation with no notice.

Offer subject to change and/or cancellation with no notice.

Offer subject to change and/or cancellation with no notice.

Cannot be used in combination or conjunction with any other offer.

Offer is limited to 28″ Insert only. While supplies last.

Offer Ends 11/29/21.

Fireplace-LivingRm-TV-MFAthena-WhiteMantelStackedStoneFloortoCeiling-20210820

Does it use water or steam?