Policies 2018-02-06T01:31:43+00:00

About MagikFlame

Doing business as MagikFlame LLC. Manufacturer of the most realistic high-end electric fireplaces for the consumer.

MagikFlame distributes solely online through our web site and Amazon only. We do not work currently with 3rd party distributors. We prefer to sell direct to keep our prices low and have chosen not to include a middleman; who marks up prices and delivers sub-par customer service (as he/she may most likely be un-familiar with our fireplaces). We believe in delivering the lowest prices and best customer service by selling direct to the consumer at this time. For that reason you will not find us in stores throughout the United States. We urge you to watch our demonstration video and view our gallery to get an idea what the product looks like before ordering. We offer refunds if you are not satisfied with our fireplaces during the return window.

Contact Customer Service

We can be reached seven days a week 8 AM – 10 PM Monday – Sunday by phone at 954-389-9550 or email at sales@magikflame.com.

Warning About the HoloFlame

The HoloFlame 28″ insert makes use of holographic glass that has a special optical coating on it that makes it very reflective. Be aware that when you set this fireplace in your room bright ceiling lights and windows may be visible in a reflection in the glass. The HoloFlame looks best in dim lighting away from bright reflecting light sources. Returns due to the reflective nature of the glass are considered non-defective and you are responsible for return shipping fees and the original shipping fees when returning.

Return Policy

If you are not completely satisfied with your purchase from MagikFlame, for any reason, we will offer you a full refund within 14 days of receipt of the item. Products may not be returned for any reason after 14 days.

If the items being returned are defective we will ship you replacements free of charge and send you a UPS call tag to send the defective item back. If the items being returned are not defective you are responsible for the return shipping fees. When items including all accessories are returned un-damaged a refund will be issued via the original credit card (minus the original shipping fees).

Any items returned not in the original box will be refused. Likewise any items returned damaged will not be refunded. Returns are only eligible for a refund if the items being returned are in the original box and in good cosmetic condition with all accompanying accessories (IE: hardware, glass, remotes, brackets, etc).

Limited Warranty

All MagikFlame electric fireplaces are guaranteed to be free of defects at the time of shipping. Should your unit fail in 3 years (or less) the unit can be returned for repair or replaced at our discretion. If it is determined your unit can be repaired by simple swapping parts, MagikFlame will ship you (free of charge) hardware/parts and instructions on how to remedy your issue. If the item needs to be returned do so in the original box with foam. Any returns for warranty issues not in the original box may be refused. Please keep all original packaging material.

Delivery Policy

When MagikFlames are in stock (in the color your chose) they are typically shipped in 3-14 business days; using UPS Ground Service and/or LTL carriers depending on the items ordered. In the rare event that your order can not ship in this window due to low inventory you will be contacted by email/phone, and notified there is a delay in shipping your order. Back-ordered units are manufactured and shipped to you in approximately 2-3 weeks.

Privacy Statement

What Information Do We Collect? 
Two types of information may be collected while visiting our Web site: Web site use information and personal information you knowingly disclose.

Web Site Information:
We collect and store information such as Internet domain, IP address, browser type, operating system used, date and time you access our site, pages visited, and links.

Personal Information Voluntarily Provided: 
If you provide us with personally identifiable information, for example by sending an e-mail or filling out a form and submitting it through our Web site, we use that information to respond to your message and to help us provide you with the information and services that you request.

Use of Web Site Information Collected 
MagikFlame will use the personally identifiable information submitted by you solely for the purpose for which you have provided it, whether it be to subscribe to a service, request information, etc. We may also use the information you provide to use to contact you for reasons related to your original communication to us. Additionally, we may periodically send you promotional e-mail about existing or prospective products and services offered by us a, as well as to obtain information to better understand our users. If you have given your consent for us to do so, to send you e-mails concerning offers from us that we think may be of interest to you.

Your Email Address
MagikFlame does not rent or sell any email addresses or other contact information that you provide ever.

E-mail and Direct Response 
All of our direct response methods are opt-in. If you subscribed to our e-mail newsletter(s) but do not want to receive it in the future, please follow the “unsubscribe” instructions contained in the newsletter(s).

Postal Address Collection and Use 
If you supply us with your postal address on-line, we will use it to ship the items ordered. If you supply us with your telephone number on-line, we will use it to contact you with information regarding your account, orders your have placed, or with information regarding your inquiry. We may send you information about additional services that we offer, but we will not rent or sell your contact information to any third parties without your permission.


All currency is in US dollars.

International Shipping

MagikFlame will ship internationally as long as you agree to pay any import and shipping fees to your country. We are not responsible for import fees, tariffs or international shipping fees.