MagikFlame inserts are built using high quality components and is constructed to last. We do not rely on moving parts to generate our flame effects making our products very reliable. Much more so than other fireplaces that create their flames with an electric motor and rotating lights. There is less to break on our products. We use LED and LCD technology for many years of trouble free operation. MagikFlame inserts are covered by a 1 year warranty.
Our products are built to last. But “forever” is a longtime. Extend the factory 1-year warranty with our Gold “Comprehensive Protection Plan” to cover any mechanical failure within 2-years of owning the MagikFlame. Rest assured your investment is protected in the off chance something should go wrong; “we got you!”
Save $100 and upgrade to our VIP Platinum “Comprehensive Protection Plan” which will extend your factory warranty by an additional two years. Enjoy peace of mind in knowing your investment is protected no matter what may break; however unlikely this is to happen. Our VIP technical support is available 24/7 to resolve your issue quickly.
A 1-year warranty against defects. Most problems are fixed over the phone with tech support. If a part needs replacing we ship it to you; if the fireplace has to come back, pack it in the original boxes and we send a free return label.
Usually neither. Call tech support first; most issues are solved on the phone. If a part is faulty we ship it and talk you or your handyman through fitting it, which only needs a screwdriver. We do not have local technicians. If the fireplace is found defective under warranty, we send a free return label, then repair or replace it and ship it back.
Yes, call us for any part. The holographic glass is the most expensive part to replace and is not covered if it breaks during installation, so watch the video, follow the instructions and never force it.
Many years. The flame effect has no moving parts, the LED lighting is rated for up to 15 years, and the only motor is the small heater fan.
