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Frequently Asked Questions


Do you know someone in my area who can install it?

No, our product does not require professional installation. Generally, it can be taken out of the box, plugged in, and it’s ready to use. The rest of the customer installation is best handled by your own local contractor. We do not offer installation services as we are a manufacturer that ships all over the United States. We recommend using a site like Angie’s List (now Angi) to find a professional in your area. We are happy to provide documentation and answer any questions they may have.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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