Skip to content

Frequently Asked Questions


Can you tell me about self updates?

Most technology begins to age the day that you take it home. The MagikFlame is different. It actually gets better over time. Our fireplace is capable of updating itself automatically when new features become available. That means through the life of your product you might get new flames, new features, or even new functionality.

In the past, we added new flames with enhanced sound and visuals, as well as a sleep timer function, and other various technical improvements. These updates are free for the life of the fireplace and truly sets us apart from everything else in the market.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

exclusive offer


Sign up and receive a promo code for an extra $50 off any MagikFlame electric fireplace.
By submitting your email address you agree to receive promotional emails from MagikFlame. Enter your email address before closing this window.

Thanks for signing up!

Use code m9146 to receive an extra $50 off
an insert or mantle package purchase of $2,995 or more. Check your inbox for the promo code and upcoming emails from us.
Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability