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Frequently Asked Questions


Can you tell me about self updates?

Most technology begins to age the day that you take it home. The MagikFlame is different. It actually gets better over time. Our fireplace is capable of updating itself automatically when new features become available. That means through the life of your product you might get new flames, new features, or even new functionality.

In the past, we added new flames with enhanced sound and visuals, as well as a sleep timer function, and other various technical improvements. These updates are free for the life of the fireplace and truly sets us apart from everything else in the market.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.
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