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Frequently Asked Questions

Tech Support

Can tech support help me install a part?

Yes. Our experienced technicians are qualified to help you install parts on your fireplace over the phone. We will walk you through the step-by-step procedure required. If you can turn a screwdriver you can repair a MagikFlame.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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