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Frequently Asked Questions


Where do I find installation diagrams?

On the website, from the main menu, click under “expert advice”, and then click on installation guide. There you will find a diagram with the exact dimensions of how the insert is installed in a wall. You can also download a 12 page PDF document with precise installation instructions and CAD drawings for your convenience.

Warning: We recommend that you do not do any type of custom installation until you physically have the insert on hand so that there are no surprises.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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