Skip to content

Frequently Asked Questions


Where do I find installation diagrams?

On the website, from the main menu, click under “expert advice”, and then click on installation guide. There you will find a diagram with the exact dimensions of how the insert is installed in a wall. You can also download a 12 page PDF document with precise installation instructions and CAD drawings for your convenience.

Warning: We recommend that you do not do any type of custom installation until you physically have the insert on hand so that there are no surprises.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

Be the first to know


Celebrate the season with savings directly in your box. Subscribe now for a limited time, exclusive offers, and promotions.

By submitting your email address or phone number, you agree to receive promotional emails and texts from MagikFlame.

Thanks for signing up!

Please check your inbox for a confirmation email, as well as any upcoming emails from us.