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Frequently Asked Questions
Product Features
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MagikFlame
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Questions/answers
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Product Features
Aquarium
6 FAQs
How do I unlock the aquarium?
I got a code, how do I use it?
How do I get the aquarium?
Is the aquarium free?
Is there a charge for the aquarium?
What is the virtual aquarium?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Comparisons
4 FAQs
How does it compare to the Dimplex Opti-V?
How does it compare to the Dimplex Opti-Myst?
How does it compare to the Dimplex Revillusion?
How does it compare to Dimplex?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Flames/Fire Effects
29 FAQs
Should I use a fireplace screen in front?
Can I put a fireplace screen in front?
Does it make heat?
Does it put out heat?
Are the flames at an angle?
What does it look like when it’s off?
Do you ever add new flames?
Do you ever update the flames?
Do the flames have different sounds?
Does it use water or steam?
Do the flames smell or emit odor?
Does it have burning embers?
Does it have smoke?
Does it have brick in the background?
Does it have blue flames?
What colors are the flames?
Does it look like gas burning?
Does it look like wood burning?
Are the flames real?
Can I tell that it’s not a real fire?
Am I looking at a TV?
Is it just a TV?
What types of flames does it have?
How many flames does it have?
How does it work?
What’s different about your flames?
Does it really look that good?
How realistic is it?
Does it look real?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Glass
14 FAQs
What if the glass breaks?
Is there glass in front?
Does the glass keep kids out?
How do I keep my kids from touching the glass?
How often do I have to clean the glass?
What kind of cloth do I use?
How do I remove fingerprints?
How do I clean the glass?
Do you have a video showing how to install the glass?
Are there instructions on how to install the glass?
Is it hard to install the glass?
Is the glass at an angle? Why?
I have windows by the fireplace?
Will I see a reflection in the glass?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Heater
23 FAQs
Is the heater UL certified?
What size breaker does it need?
Does it need a dedicated circuit?
Is the heater safe to use on carpet?
Does the heater need to be hard wired?
Does the heater run on 110v or 220v?
How many amps does the heater draw?
Does the heater make a sound?
How do you control how much heat it puts off?
Does the heater have a built in thermostat?
Will the heater turn itself off?
Is it safe to use around children and pets?
Will the heater damage my television?
Are those square holes on the top vents?
Where does the heat come out?
Can I buy it without the heater?
What type of heater is it?
Does the heater have a fan?
Can I run it without the heater?
How many square feet will it heat?
How many watts is the heater?
What is the BTU of the heater?
Does it come with a heater?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Insert
35 FAQs
Can you view it from the back?
Do you have a see-through unit?
Does it show fingerprints?
What color is the insert?
How does it look in a bright room?
Does it look bad if not viewed straight on?
Can you view it from the sides?
Can you use the insert on a screened in porch?
Can you use the insert outdoors?
Can you cover the touchscreen?
Does the touchscreen go off?
What is that sticker on the right side?
Are those vents at the top of the insert?
What are the square holes at the top?
Can I cover the square holes?
How expensive is it to run the fireplace?
How much does it cost to run?
How many amps does the insert use?
How many watts does the insert use?
Can the insert be hardwired?
How does the insert plug in?
How hard is it to put together?
How much assembly is required?
How long does it take to assemble?
How much does the insert weight?
Can you make a custom insert?
Your insert is not wide enough
Your insert is too large
Your insert is too small!
Will you be coming out with another size?
Do you sell larger/smaller inserts?
Do you sell just the insert?
What is the price of just the insert?
What is the viewable area of the insert?
What is the size of the insert?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Logs
13 FAQs
Can I buy the logs separately?
Can you make the log lights not pulsate?
Can you make the log lights solid on?
Can you change the lights in the logs?
Can you turn the log lights off?
Is the grate metal?
What are the logs made out of?
Can I use something else besides the logs?
Will you make other logs in the future?
Do you have more modern logs?
Do you have other log styles?
Do the logs get hot?
Are the logs really there?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Mantels
51 FAQs
Do I have to use an iPhone?
How do you operate it?
How do I get the mantel into my house?
Will it look strange if there is a gap behind the mantel?
Can the mantels be secured to the wall?
Can you put the mantels on the carpet?
Do the mantels tip over?
Does it sit flush against the wall?
Can I notch my baseboard to make it flush?
What if I want to build my own surround?
Can I put a TV above it?
Do you have stone mantels?
Can I build my own base to place the mantel on?
Can I use wood polish on the mantel?
What do I use to clean the mantel?
Does the mantel show fingerprints?
Does the mantel come with instructions?
Can one person assemble the mantel?
How many people does it take to assemble?
Can I buy just the mantel?
How long does it take to assemble the mantel?
What tools do I need to assemble the mantle?
What tools do I need to assemble the mantel?
How hard is the mantel to put together?
Is it hard to assemble the mantel?
How do I assemble the mantels?
Do the mantels come assembled?
Do you have traditional looking mantels?
Do you have modern looking mantels?
Do you have any that look like wood?
Can I build my own mantel?
Do you have any unpainted/unstained?
Do you have them unfinished?
Do you have anything not white?
How do I paint the mantels?
Do you sell paint touch-up kits?
Do you sell the paint?
How would we figure out the trim color?
How do I match the color?
What type of paint should I use? Oil Based or Water Based?
Can you paint them another color?
Can they be painted?
What is it called that surrounds the fireplace?
What if I want to build my own surround?
Do the mantels look cheap?
How is the quality of the mantels?
What is MDF?
Is it solid wood or MDF/particle board?
What type of wood is it?
Are the mantels made from real wood?
What are the mantels made out of?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Noise
3 FAQs
How quiet is it?
Does the fireplace make noise?
Does the heater make a sound when it runs?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Size
19 FAQs
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
What is the 10” inches at the top?
What is the viewable area?
Will it fit in my fireplace opening?
What is the size of the Insert?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Televisions
12 FAQs
What resolution is the television?
Is the television true black?
Will the mantel topple over?
Should the TV mount to a wall or sit on the mantel?
Will the rising heat damage the TV or be a problem?
Will it look strange if my TV is wider than the mantel?
Is a 55″-65” inch TV too big? Too heavy?
How big of a television can I put on top?
How much weight will the mantel support?
Can a TV sit on the mantel?
Can I put a television on the mantel?
Can I put a TV above it?
What is the size of the Churchill?
What is the size of the Morpheus?
What is the size of the Neo / Athena?
What is the size of the Trinity / Smith?
What is the size of the Artemis?
Will it look strange if I put it on a big wall?
Is it too tall to put a TV above it?
Why don’t you have a bigger one?
Will you be making a bigger one?
Can I put two next to each other?
Can you see it from the back?
Do you have anything wider?
Your fireplace is too small.
Your fireplace is too big.
Your fireplace insert is too tall.
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Content:
Do You Have Additional Questions?
We love talking fireplaces! Call us anytime at
615-844-3330
or chat with us on the web site. We can also be emailed at
sales@magikflame.com
. Usually phone calls and chat widget requests get the quickest replies.
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