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Frequently Asked Questions


Is there a charge for the aquarium?

No. There is no charge for the virtual aquarium. However, when you receive your fireplace, get it set up, and use it for a few weeks, we hope that you will enjoy it and be kind enough to leave us a good review. Once you’ve done so, give us a call and we’ll set you up with an unlock code so that you can enjoy your virtual aquarium at no charge. It’s our way of saying thank you for letting others know how much you’re enjoying your MagikFlame fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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