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Frequently Asked Questions


I got a code, how do I use it?

Thank you for leaving a positive review! It helps us a lot as a small business. From the touchscreen, press the arrow on the far right-hand side of the touchscreen. From there press the Amazon logo, and then the unlock icon, and then the aquarium icon. From there enter your code. When the code has been successfully entered it will say “unlocking fish tank” and your fireplace will turn itself off and back on. You’ll then be able to select it like any other flame. However, the timing is a little bit tricky, and it might take a few tries to enter the code correctly.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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