Skip to content

Frequently Asked Questions

Glass

Is the glass at an angle? Why?

We do not use regular glass in our fireplace. It’s holographic glass meant to be projected on. It has special properties that reflect light when projected on from a certain angle and is completely transparent when viewed perpendicular.

Due to the way our proprietary holographic projection technology works the glass needs to be at a 45-degree angle. However, the flames do appear to burn the logs and the effect is very realistic.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Subscribe
Get the latest news

Be the first to know

VIP DEALS

Celebrate the season with savings directly in your box. Subscribe now for a limited time, exclusive offers, and promotions.

By submitting your email address or phone number, you agree to receive promotional emails and texts from MagikFlame.

Thanks for signing up!

Please check your inbox for a confirmation email, as well as any upcoming emails from us.