Skip to content

Frequently Asked Questions


Is the glass at an angle? Why?

We do not use regular glass in our fireplace. It’s holographic glass meant to be projected on. It has special properties that reflect light when projected on from a certain angle and is completely transparent when viewed perpendicular.

Due to the way our proprietary holographic projection technology works the glass needs to be at a 45-degree angle. However, the flames do appear to burn the logs and the effect is very realistic.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

exclusive offer


Sign up and receive a promo code for an extra $50 off any MagikFlame electric fireplace.
By submitting your email address you agree to receive promotional emails from MagikFlame. Enter your email address before closing this window.

Thanks for signing up!

Use code m9146 to receive an extra $50 off
an insert or mantle package purchase of $2,995 or more. Check your inbox for the promo code and upcoming emails from us.
Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability