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Frequently Asked Questions

Insert

Your insert is not wide enough

No. Our insert is 28” in wide, which is wide enough for most people. Even with a large wall 28” in is generally sufficient. Keep in mind with our fireplace the flame effect is extremely realistic. Even though it might be a little bit smaller than you were expecting, the amazing fire effect makes the compromise of being a little bit smaller worth it. There is nothing else on the market that comes even remotely close to the realism of our product.

At the end of the day people will focus on the flames and you can build a nice large mantle or hearth around the product and maybe even add a base to make it appear much larger or more grand as the center point of your living room.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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Use code m9146 to receive an extra $50 off
an insert or mantle package purchase of $2,995 or more. Check your inbox for the promo code and upcoming emails from us.
Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability

*Terms may vary and are subject to credit approval. Rates range from 0% to 29.99% APR.

Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC. 

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If you still do not find the Welcome Email, contact us at [email protected] and request the Promo Code.

Offer subject to change and/or cancellation with no notice.

Offer subject to change and/or cancellation with no notice.

Offer subject to change and/or cancellation with no notice.

Cannot be used in combination or conjunction with any other offer.

Offer is limited to 28″ Insert only. While supplies last.

Offer Ends 11/29/21.

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Your insert is not wide enough