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Frequently Asked Questions


Do I have to use an iPhone?

No. The fireplace can be completely controlled from the built-in touchscreen located in the top right-hand side of the fireplace. A smartphone is not required to operate the fireplace.

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Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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