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Frequently Asked Questions


What is the size of the insert?

Physical – 28x32x12. Viewable – 28×22
There are two important dimensions to keep in mind with the insert. The first is going to be the physical size of the insert and the second is going to be the viewable area. For instance, the technology that makes for the holographic fire effect that’s hidden in the top 10” in. This part is meant to be trimmed over so you don’t see it. The viewable area is 28” in wide by 22” in tall. The overall size is 28” in wide by 32” in tall and 12” in deep. Again the top 10” in is framed or trimmed over and not meant to be visible.
Warning: We recommended not doing any custom installation until you physically have an insert on hand so that there are no surprises when it comes to installation. You can reference our installation guide on the website for the exact dimensions under “expert advice” / “installation guide”.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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