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Frequently Asked Questions


Can you make a custom insert?

We are not able to make custom inserts. Our product has been in design and engineering for over five years to make it a reality. The way that it bends light around the interior of the product is very complicated which makes it difficult to scale. Therefore our insert is only offered in one size; 28x32x12 with a viewable area of 28×22.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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