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Frequently Asked Questions

Size

Why don’t you have a bigger one?

The insert we are selling now has been in design and engineering for over 5 years. It’s a very difficult product to engineer because of the way it reflects and bends light around the interior of the unit. Because of the complication in building this product we do not plan on releasing other sizes.

We have been selling our current product faster than we can build them, and that’s the testament to the quality of the product. The size is suitable for most people and the flames are the most realistic of any electric fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 615-844-3330 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.
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