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Frequently Asked Questions

Flames/Fire Effects

Does it really look that good?

Our flames look far more realistic than any other electric fireplace. Other fireplaces work with a mechanical system. That means that they use an electric motor to spin a cylinder that reflects some lights onto a screen behind the logs. Basically, you just get a blur of yellow and red and orange that kind of looks like fire but not really.

Our fireplace works completely differently. We use holographic projection technology. That means we start with real video of actual fire. We then project those flames onto a real physical log set inside the fireplace, making it look like those logs are actually burning. Because you’re looking at real video of actual fire it looks real because it is real. We have patented this technology and we’re the only manufacturer that offers this.

You will not find anything more realistic on the market than our fireplace. I won’t say it’s indistinguishable from the real thing, but it gets you pretty darn close, without actually setting anything on fire!

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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