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Frequently Asked Questions


Is the television true black?

No. Even though we use very high-quality high-definition televisions, they are not true black. They do get to a very dark gray however. Our 2021 model television is the best that we’ve ever used and does get close to true black, but it is more of a dark gray. Generally it’s not a problem for any of our fires that include backgrounds like brick.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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