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Frequently Asked Questions


Are the logs really there?

Yes. The logs are really there. There’s a physical log set that sits inside of the fireplace. It has some lights inside of it that flicker and pulsate to look like burning embers. We then holographically project actual video of a real fire onto those physical logs making it look like they’re really burning.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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