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Frequently Asked Questions

Flames/Fire Effects

Does it use water or steam?

No. Our fireplaces use a holographic projection technology to create the fire effect. That means that we use real video of actual flames for the basis of our fire effect. Because of that, you get all the real subtle details you would in a real fire like rising and burning embers and even wispy smoke.

We do not rely on cheesy water-based effects like other fireplaces that use water or steam. With those technologies as soon as you are out of water your fire stops. Because we use a video of actual fire it looks far more realistic and it can run indefinitely with little to no maintenance.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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