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Frequently Asked Questions


What if the glass breaks?

$300. We package the glass extremely well so the chances of it showing up broken are minimal. However, great care needs to be taken when installing the glass. Be sure to watch the video and follow the instructions and never force it. Take your time.

It’s an expensive part and if it breaks it’s $300 to replace. So take your time, follow the instructions, and call tech support if you have questions. Never force it or install it in a hurry. Take your time on this part.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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