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Frequently Asked Questions


Can I use something else besides the logs?

Yes. Technically the logs are a separate piece of equipment from the rest of the insert. Therefore, they can be removed and replaced with something of your choosing like driftwood. However, the lights that illuminate from the logs themselves are very important for combining the video projection of the fire and the physical log set.

Therefore, it’s not recommended that you swap out the logs for something else, even though it is possible, but might be detrimental to the overall effect. We will leave that decision up to you and feel free to experiment once you receive the insert.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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