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Frequently Asked Questions


How does it look in a bright room?

Good. Other fireplaces work by reflecting light onto a screen behind the log set. The brightness of the flame is diminished significantly when there’s excessive light in the room.

Our fireplace works completely differently. We project video of fire onto a piece of holographic glass which remains bright and vibrant even in a brightly lit room. Our fireplace will look terrific even in a room with lots of windows or ceiling lights.

Just keep in mind for the best viewing experience you want to be at least five to six feet away from the fireplace and viewing it straight on. Closer than 3-4 feet and you might see a slight reflection on the bottom of the glass.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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