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Frequently Asked Questions


Can you use the insert on a screened in porch?

No. Our fireplace was built to be used primarily indoors. It has sensitive electronics in it like a computer, a high-definition television projection device, and other sensitive electronics that are susceptible to extreme temperatures of hot and cold.

This fireplace is not water or weatherproof. It is advised not to use it outdoors where it can be exposed to extreme weather including freezing, hot temperatures, humidity, or rain. Use it indoors only.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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