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Frequently Asked Questions


Do the logs get hot?

No. There is no actual fire in this fireplace, just a holographic projection using video of flames. Therefore the logs themselves do not get hot. However there is a heater in the bottom of the log set that will make some of the metal warm around the heater but certainly not to a dangerous level. Use common sense when handling the logs.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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