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Frequently Asked Questions


What is it called that surrounds the fireplace?

The Insert is the core fireplace technology that’s made out of sheet metal and a complex array of electronics to simulate a real fireplace. This surround is called a mantel, and it’s often made out of wood or simulated stone. The mantels we sell are made from wood.

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Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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