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Frequently Asked Questions
Delivery and Returns
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Questions/answers
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Delivery and Returns
Delivery
12 FAQs
Should I keep my boxes?
Will they take the boxes?
Should I keep the pallet?
What do I do with the pallet?
How many boxes is it in?
How much does it weigh?
What tools will I need?
Will they call before delivery?
How will it be shipped?
Does it come assembled?
Will the driver assemble it?
Will the driver bring it inside?
What if I want to keep the mantel?
What if I have thrown away the boxes?
What if it sits for # days before I install it?
What if I want to return it after 30 days?
Returns: Why is the Restocking Fee so High?
How much is the restocking fee?
Is there a restocking fee?
How much is return shipping?
Who pays shipping?
Do I have to pay to ship it back?
Where do I see your return policy?
Can I return it if I don’t like it?
What is the return policy?
What if I don’t like it?
Fireplace Shipping: What if it comes damaged?
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International
7 FAQs
Does it require a power converter?
Does it have non-US plugs?
Will it run on 220v?
Can you ship outside the USA?
Do I have to pay import duties?
What’s a freight forwarder?
Do you sell in Canada?
What if I want to keep the mantel?
What if I have thrown away the boxes?
What if it sits for # days before I install it?
What if I want to return it after 30 days?
Returns: Why is the Restocking Fee so High?
How much is the restocking fee?
Is there a restocking fee?
How much is return shipping?
Who pays shipping?
Do I have to pay to ship it back?
Where do I see your return policy?
Can I return it if I don’t like it?
What is the return policy?
What if I don’t like it?
Fireplace Shipping: What if it comes damaged?
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Returns
14 FAQs
What if I want to keep the mantel?
What if I have thrown away the boxes?
What if it sits for # days before I install it?
What if I want to return it after 30 days?
Returns: Why is the Restocking Fee so High?
How much is the restocking fee?
Is there a restocking fee?
How much is return shipping?
Who pays shipping?
Do I have to pay to ship it back?
Where do I see your return policy?
Can I return it if I don’t like it?
What is the return policy?
What if I don’t like it?
What if I want to keep the mantel?
What if I have thrown away the boxes?
What if it sits for # days before I install it?
What if I want to return it after 30 days?
Returns: Why is the Restocking Fee so High?
How much is the restocking fee?
Is there a restocking fee?
How much is return shipping?
Who pays shipping?
Do I have to pay to ship it back?
Where do I see your return policy?
Can I return it if I don’t like it?
What is the return policy?
What if I don’t like it?
Fireplace Shipping: What if it comes damaged?
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Shipping
28 FAQs
Fireplace Shipping: What if it comes damaged?
Can I order and put it on hold?
Do I get a discount if I pick it up?
Can I pick it up?
How long is transit time for shipping?
Where does it ship from?
Do they deliver in the evenings?
Do they deliver on weekends?
What if I’m on vacation and not there?
How much notice will I have?
How will I know to be home?
Do I need to sign for it?
What if I’m not home for delivery?
Will they call before delivering it?
Will they call before delivering it?
Can I pay more for inside delivery?
What is curbside delivery?
Is it curbside delivery only?
Will they bring it upstairs?
Will they bring it into my elevator?
Will they bring it into my garage?
Will they bring it inside?
Will they bring it into my house?
Do you use freight companies?
Who does it ship with?
How many boxes is it in?
How much does it cost to ship?
How long does it take to ship?
What if I want to keep the mantel?
What if I have thrown away the boxes?
What if it sits for # days before I install it?
What if I want to return it after 30 days?
Returns: Why is the Restocking Fee so High?
How much is the restocking fee?
Is there a restocking fee?
How much is return shipping?
Who pays shipping?
Do I have to pay to ship it back?
Where do I see your return policy?
Can I return it if I don’t like it?
What is the return policy?
What if I don’t like it?
Fireplace Shipping: What if it comes damaged?
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Content:
Do You Have Additional Questions?
We love talking fireplaces! Call us anytime at
615-844-3330
or chat with us on the web site. We can also be emailed at
sales@magikflame.com
. Usually phone calls and chat widget requests get the quickest replies.
