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Frequently Asked Questions


Does it require a power converter?

No. Our fireplace runs on standard 110 volts and should not require a power converter. If you’re using your fireplace in a foreign country it may require a power converter, although we make no warranty or claim to performance of the fireplace using a third-party device that it was not designed for. Check with a licensed electrician.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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