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Frequently Asked Questions


Should I keep my boxes?

Yes. The fireplace may not be returned for any reason without the original boxes and the warranty will be void if you dispose of the original boxes. Keep them if you think you might return the fireplace or in the possibility you may need to send it back to us at some point for repairs.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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