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Frequently Asked Questions

Delivery

Should I keep my boxes?

Yes. The fireplace may not be returned for any reason without the original boxes and the warranty will be void if you dispose of the original boxes. Keep them if you think you might return the fireplace or in the possibility you may need to send it back to us at some point for repairs.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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Offer may not be combined with any other offer and is available for a limited time only. Subject to change and cancellation with no notice or liability

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If you still do not find the Welcome Email, contact us at [email protected] and request the Promo Code.

Offer subject to change and/or cancellation with no notice.

Offer subject to change and/or cancellation with no notice.

Offer subject to change and/or cancellation with no notice.

Cannot be used in combination or conjunction with any other offer.

Offer is limited to 28″ Insert only. While supplies last.

Offer Ends 11/29/21.

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Should I keep my boxes?