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Frequently Asked Questions

Delivery

Will they take the boxes?

No. The delivery or freight company will not take your boxes. However, we recommend you keep your boxes if you ever need to ship the fireplace back to us for maintenance or repair work, or if you plan on maybe returning the fireplace.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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