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Frequently Asked Questions


How will I know to be home?

Insert – Track It. If you ordered an insert then it will be delivered with FedEx. You will not need to be home to sign for the delivery. Please track the package and try to be home when it’s delivered to secure the package, or notify someone else in your home or your neighbor to secure the package.

Mantel – Appointment. You absolutely need to be home at the time of delivery to sign for your fireplace and verify it was received damage free. If you notice anything suspicious on the boxes please be sure to notate it when signing the bill of lading.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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