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Frequently Asked Questions


Will the driver assemble it?

No. We do not offer an assembly service and the driver is not qualified to assemble your fireplace. We recommend using a local handyman or doing it yourself. Assembly requires nothing more than a screwdriver.

We have technical support available by phone 7 days a week as well as a comprehensive step-by-step instruction guide that will walk you or your professional through assembly and installation.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

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