Skip to content

Frequently Asked Questions


How long does it take to ship?

In Stock: If the insert and mantel package you ordered is currently available and in stock, it usually ships within 24-48 business hours. We do not ship on weekends.

Pre-Order: If the mantel package that you ordered is in pre-order status, the most we can do is give you an estimation on delivery; it’s our best GUESS. Due to logistics beyond our control that have come up due to Covid-19, freight companies are not operating as they once did due to lack of labor, availability of trucks, and even shipping containers and vessels. These are worldwide logistics issues that we do not have direct control over. We will do our best to give you an accurate time frame for delivery based on the latest information. Be aware this can change daily. But please keep in mind there are many things out of our control, as the world is operating differently from usual; it’s a fact.

We will do our best to ship you your fireplace as soon as we possibly can, and we appreciate your patience with us as we do our best to fulfill your order as quickly as we can. You can call us anytime to check on the status of your order.

Backordered: If you have ordered a back-ordered insert, we are doing the best we can to build new ones and will ship a tremendous amount of labor to you as soon as possible then. To send new ones and ship an enormous amount of labor to you as quickly as possible, please keep in mind that a considerable amount of work goes into building every insert. We quality control our products very closely, which means it takes time. Please be patient with us as we do a tremendous amount of work to make, test, and fill your order while maintaining our strict quality control standards.

Do You Have Additional Questions?

We love talking fireplaces! Call us anytime at 800-558-8098 or chat with us on the web site. We can also be emailed at [email protected]. Usually phone calls and chat widget requests get the quickest replies.

Vector 14
Vector 15

Get the latest news

Be the first to know


Celebrate the season with savings directly in your box. Subscribe now for a limited time, exclusive offers, and promotions.

By submitting your email address or phone number, you agree to receive promotional emails and texts from MagikFlame.

Thanks for signing up!

Please check your inbox for a confirmation email, as well as any upcoming emails from us.